Job Description

Salary: $65,000 - 65,000 per year Requirements:

• I require 1-3 years of experience with business networking technologies.
• I seek candidates with a background in IT support or field service technician roles.
• A basic understanding of networking concepts (OSI model, IP addressing, DNS, DHCP) is essential.
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG) to observe alerts and statuses is necessary.
• I expect a basic grasp of hardware (patch panels, cabling, network printers).
• Knowledge of firewalls (e.g., Fortinet, Cisco, SonicWall, or Meraki), load balancers, and SD-WAN platforms is also important.
• A strong understanding of TCP/IP, routing/switching protocols, VLANs, VPNs, and Wi-Fi technologies is crucial.
• Proficiency in intermediate to advanced protocols (BGP, OSPF, STP) is desired.
• I look for experience configuring and troubleshooting Cisco, Fortinet, or similar hardware.
• Familiarity with scripting/network automation tools is a plus.
• Experience with tools such as Wireshark, RADIUS, SNMP, and NetFlow is important.
• Strong attention to detail as well as effective written and verbal communication skills are essential.
• I value excellent troubleshooting, analytical thinking, and problem-solving skills.
• Candidates should be detail-oriented with strong documentation practices.
• Reliability, honesty, and punctuality are qualities I appreciate.
• The ability to communicate complex instructions verbally is necessary.
• Previous experience in a Managed Service Provider (MSP) environment is preferred.
• An Associate or Bachelor’s degree in Networking, Information Technology, Computer Science, or a related field is required.
• I prefer candidates with 3+ years of hands-on experience in network analysis, support, or engineering, particularly within an MSP or IT services environment.
• Certification in HIPAA Security Training or willingness to complete this upon hiring is required. Preferred certifications include CompTIA Network+, Cisco CCNA, Fortinet NSE, Aruba, or Meraki.

Responsibilities:

• I need you to assist in implementing network modifications, expansions, and migrations for client projects.
• Support the configuration and management of firewalls, routers, switches, wireless access points, and VPNs.
• Respond promptly to alerts and resolve network incidents or escalations.
• Perform routine maintenance and updates on network devices, including firmware, patches, and configuration backups.
• Monitor the performance of client and internal networks using tools like FortiCloud, Auvik, or others.
• Identify bottlenecks, failures, and security issues by analyzing logs, SNMP traps, NetFlow data, and performance metrics.
• Collaborate with security teams to detect and mitigate network dangers (e.g., DDoS, unauthorized access, or misconfigurations).
• Ensure that network segmentation, VLANs, ACLs, and security policies are properly enforced across various environments.
• Document and maintain compliance with best practices, policies, and regulatory standards (e.g., HIPAA, SOC 2, CIS Controls).
• Provide assistance with network-related service tickets and client escalations.
• Troubleshoot latency, throughput, DNS, DHCP, and wireless connectivity problems.
• Liaise with ISPs and external vendors to resolve service disruptions and circuit issues.
• Keep up-to-date network diagrams, configuration documentation, and device inventories in systems like IT Boost.
• Help maintain overall ticket hygiene by addressing stale or overdue tickets.
• Assist in producing uptime and performance reports for internal and client review.
• Be prepared to work outside of typical business hours as needed.
• Track changes and incidents using PSA and ITSM tools (e.g., ConnectWise).

Technologies:

• Aruba
• Cloud
• Cisco
• Firmware
• Hardware
• Support
• ITSM
• Network
• Security
• TCP/IP

More:

I have an immediate opening for a Cloud Support Specialist to assist Pinnacle IT clients. This is an in-office position located in Little Rock, Arkansas. I am particularly interested in Arkansas residents. We offer a supportive working environment, which promotes growth and development on both professional and personal levels.

Pinnacle IT is a forward-thinking, 30+ year-old technology services company that serves small and medium-sized businesses, focusing on sectors such as law firms, municipalities, and healthcare. We are headquartered in Little Rock and strive to deliver both on-site and remote IT support along with a comprehensive suite of technology services. Our dedication to executing tasks accurately and efficiently distinguishes us from the competition.

I appreciate your interest in joining our team and encourage you to share your experience and qualifications with us. Our job type is full-time, with a starting salary of $65,000. We also provide a competitive benefits package including health insurance, a 401(k) plan with matching, life insurance, paid time off, professional development assistance, and tuition reimbursement.

last updated 46 week of 2025

Job Tags

Full time, Work at office, Immediate start, Remote work,

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