WEEKENDS CUSTOMER SUPPORT REPRESENTATIVE Job at Wing Assistant, Berkeley, CA

TnBZVURFdm1jMFY1dmRNV2thSFEyRHQ5Wnc9PQ==
  • Wing Assistant
  • Berkeley, CA

Job Description

Looking for experienced Customer Support Representatives who are willing to work during weekends!

Schedule: 5 days/week – Thursday to Monday, 3:00–8:00 PM UK time

Business Overview: Rental Business in UK

Key Responsibilities:

-Answer incoming customer phone calls during shift hours

-Provide fluent, friendly, and confident phone support in English

-Send property access and check-in instructions via email and WhatsApp

-Respond to customer enquiries across WhatsApp and email in a timely and helpful manner

-Update or review simple spreadsheet logs related to bookings or communications

-Coordinate and escalate any complex issues to the internal team if needed

Tools & Platforms:

-Guesty (property booking and management system – training provided)

-WhatsApp (business messaging and customer support)

-Gmail / Email Client

-Basic Spreadsheets (Google Sheets or Excel)

-Phone line or app (diverted calls – setup to be discussed)

Qualifications:

-Fluent English (spoken and written)

-Comfortable handling phone support and live chats

-Strong attention to detail and clear communicator

-Prior customer service experience (at least 1-2 years)

-Basic understanding of spreadsheets (editing, filtering, simple formatting)

-Reliable internet connection and quiet workspace

-Able to use own phone for WhatsApp (business number setup can be discussed)

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• 100% permanent Work-From-Home

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Job Tags

Hourly pay, Permanent employment, Contract work, Shift work, Weekend work,

Similar Jobs

Professional Alternatives

Title Examiner Job at Professional Alternatives

 ...Job ID#: 28197 Title Examiner Needed ASAP Contract to Hire Great Galleria Location Flexible hours/schedule! Reviews real estate title documents to provide clear title reports. You will obtain title examination materials, review the document information... 

Hardee's

Líder de turno Job at Hardee's

 ...Declaracin de propsito del trabajo Operar el restaurante en ausencia del Gerente Senior/General. Ayudar a lograr el crecimiento de las ventas manteniendo el ms alto estndar de calidad, servicio y limpieza con un enfoque constante en la rentabilidad y el logro de los... 

PwC

AI & GenAI Data Scientist-Senior Associate Save for Later Remove job Job at PwC

 ...At PwC, our people in data and analytics focus on leveraging data...  ...lead and deliver value at this level include but are not limited to...  ...data engineers and other data scientists to deliver efficient solutions...  ...intend to hire experienced or entry level job seekers who will... 

Mestek, Inc

Accounts Receivable Specialist Job at Mestek, Inc

Scope of Position:Highly motivated and organized Accounts Receivable Specialist with strong attention to detail to assist the Accounts Receivable Manager with daily general accounting tasks. Essential Duties and Responsibilities:List what the person must do to perform... 

Act Fast Delivery

Auto Parts Delivery Driver 1099 FULL-TIME AND SATURDAYS Job at Act Fast Delivery

 ...Job Description FULL-TIME AND PART TIME AVAILABLE SATURDAY DRIVERS NEEDED We are Act Fast Delivery Inc. providing delivery services in the area for over 20 years. We're very interested in helping people who drive small trucks, mini vans, hatchbacks, and station wagons...