The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
Job Summary:The Ramp Agent plays a crucial role in ensuring the safe, efficient, and timely handling of aircraft operations on the ramp area of an airport. Working as part of a ground handling team, the Ramp Agent is responsible for various tasks related to the movement...
...medically necessary and will not promote unneeded or excessive dental procedures. Our philosophy is based on the desire for... ...preventing serious dental issues down the line.Overview: As an Insurance Coordinator, you will play a pivotal role in ensuring smooth operations...
**Onsite Health Coach****$5000 Sign on bonus offered****Work location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings...
...complete the application through My Draft Applications located on your Candidate Home page. Job Posting Title: Custodian 2 (Night Shift) Position Type: Classified Department: LSUAM FA - Ops - AS - EP - Operations (Jasiah Arceneaux ()) Work Location:...
...Line Service training program Must be able to obtain a motor vehicle operating permit (MVOP) within 30-60 days Must obtain an Airport ID Badge within 30 days of employment Must be at least 18 years of age, with a valid driving license Ability to read and...