Job Description

We're looking for a Bilingual Call Center Agent (Spanish/English) to assist customers via inbound customer service calls and outbound sales calls. This is a short-term, remote opportunity that requires prior customer service experience. Agents will be responsible for handling calls, maintaining performance metrics, and ensuring a positive customer experience.

What You'll Do

Handle inbound and outbound customer service and sales calls professionally.

Accurately document customer interactions and maintain confidentiality.

Meet individual, team, and department performance goals.

Maintain a professional and courteous attitude at all times.

Work remotely in a quiet and distraction-free environment.

Job Requirements

Bilingual in Spanish & English (preferred; non-bilingual candidates may be considered).

High School Diploma or GED required.

At least 2 years of call center experience with outbound call experience.

Up to 5 years of customer service experience preferred.

Lead generation experience is a plus.

Strong verbal communication skills and ability to handle high call volumes.

Proficiency in Windows-based software and internet browsing.

Accurate typing and data entry skills.

Reliable and consistent work ethic.

Technical Requirements

A desktop or laptop computer with Windows 7, 8.1, or 10 (no tablets, Chromebooks, or iPads).

A wired mouse and a landline phone (preferred).

High-speed internet (minimum 60 Mbps).

Training Details

Training is paid and follows this schedule:

12/2/2024: Welcome Training (10 AM - 12 PM EST)

12/3/2024 - 12/6/2024: USC Training (10 AM - 3 PM EST)

Additional Information

This is a temporary, remote position from December 2, 2024, to January 3, 2025.

The schedule is 6:00 PM - 11:00 PM EST.

Off on Christmas and New Year's Day (unpaid).

All employees must maintain company and customer confidentiality.

This job description provides a general overview and may be adjusted as needed. We are an Equal Opportunity Employer and welcome applicants from all backgrounds to apply!

Ready to apply? We'd love to hear from you!
Employment Type: Full-Time
Salary: $ 12.00 Per Hour

Job Tags

Hourly pay, Full time, Temporary work, Christmas work, New year, Remote job,

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