Job Description

Key Responsibilities: System Monitoring & Data Integrity * Conduct daily and weekly reviews of data integrations between the Catalyst Claims Platform, the HRIS Application Programming Interface (API)/Human Capital Management (HCM) and employer Workday systems. * Audit and analyze system reports, message logs, and audit reports using Excel (VLOOKUPs, pivot tables, formulas) to identify data discrepancies or errors. * Troubleshoot and resolve errors that arise with HR technology integrations, including HRIS APIs, HCM platforms, and data file feeds. * Ensure timely and accurate corrections through EIB (Enterprise Integration Builder) creation, data adjustments, or internal communication and system updates. Collaboration & Customer Engagement * Participate in daily/weekly customer calls to review integration performance, discuss outstanding issues, and develop action plans. * Partner closely with internal teams and external customers to ensure full resolution of issues and long-term data accuracy. * Lead with accountability and follow-through-owning issues to completion, even when assisting or covering for other team members. Implementation & Continuous Improvement * Support onboarding and implementation of new HRIS customers and system takeovers. * Collaborate cross-functionally to enhance data accuracy, improve integration processes, and ensure customer satisfaction. * Train and mentor newly onboarded HRIS Senior Product Claims Analysts. Reporting & Analysis * Generate, manipulate, and interpret daily/weekly operational reports to identify trends, issues, and resolve inaccuracies. * Provide analytical insights to drive proactive error prevention and process optimization. * Complete and participate in additional duties assigned to support business needs and customer success. Essential Business Experience and Key Behaviors, Required: · Strong understanding of HR systems and HRIS integrations. · Proficiency in Microsoft Excel - including advanced functions such as VLOOKUPs, pivot tables, conditional formulas, and data auditing. · Demonstrated experience in data analysis, error troubleshooting, and data reconciliation. · Strong sense of ownership and accountability, ensuring full resolution of issues and long-term system accuracy. · Excellent verbal and written communication skills, with an ability to explain complex issues clearly. · Proven collaboration skills with both internal teams and external customers. Key Competencies, Qualifications and Skills, Preferred: - Experience with Workday, data feeds, and EIB processing. - Exposure to HR technology integrations, APIs, HCM and customer system implementations. - Ability to work independently while managing multiple priorities in a fast-paced environment. - Minimum 3 years of experience in Disability Claims, FMLA (Family and Medical Leave Act), and/or other paid leave types. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

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