Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a, passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world's healthcare markets. Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services.

Position: Remediation Project Manager, Account Coordination

Location: Plymouth, MN 55442

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Shift: Monday-Friday 8.00AM-4.30PM

Job Description:

Responsibilities:

• Project Management skills: as primary liaison between the client and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling

• Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling

• Create, communicate, and manage detailed plans with Customer Accounts

• Manage Resource allocations for account scheduling

• Co-manage assigned Resources (provide work location, schedule, instructions, etc.)

• Provide ongoing management of timelines and resource logistics (Change Management)

• Where appropriate, coordinate return of affected devices to a Company location

• Provide a forecast of Customer Account scheduling targets

• Document account statuses, provide Quality record

Program support:

• Implement various business process improvement and automation initiatives

• Facilitate 3rd Party resource training

• Follow-up on KPIs associated with Resource performance to correct underperforming indicators

• Review / audit documentation, and support reconciliation of project records

• Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures

Communication skills:

• Strong customer centric communication skills required to support project completion with minimal Customer impact

Computer skills:

• Proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected

• Other duties as assigned by supervisor

• Work environment may be an office or home setting

Qualifications:

Education and Experience Required

• Minimum 4 years Project Management experience required

• University / College degree (BA) preferred

• PMI Certification is a plus

Technical Knowledge and Skills

• Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required

• Experience in medical device industry is preferred

• Excellent customer service skills required

Abilities

• Self-starter

• Strong analytical and problem-solving skill

• Negotiation and collaboration skills

Impact and Scope

• Errors would result in additional time and cost to the company, as well as potential loss of customer accounts

Key Internal and External Relationships

• All colleagues within Company including senior management

• Contracted Field service engineers, Project Managers, and Data Entry Clerks

• Customer representatives in Hospital Management including but not limited to

• Materials Management, Biomedical Engineering, and Clinical

Planning and Decision Making

• Assist Senior Managers in their decisions by data preparation and analysis

• Develop proposals with solid rationale

• Supervision is available for escalated issues

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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