Job Description

Job Title: Project Coordinator – Customer Support Location: Remote, United States Duration: 12 month contract with potential to extend, 40 hours/weekly Pay Rate: $28.70-$32.70/hourly Key Responsibilities:

• Serve as the primary contact for general employee questions about offsites and related programs.
• Manage offsite requests via ticketing system, email, and trackers; ensure timely, professional follow-ups.
• Support planning by documenting requests and assisting with key action items.
• Coordinate with vendors, maintain resources, and oversee general logistics.
• Provide backup support for offsite logistics to ensure continuity during team absences.
• Handle logistics for offsites, including space booking, comms drafting, action item tracking, and vendor coordination.
• Create cost comparison spreadsheets to align location options with budget.
• Distribute post-offsite surveys and summarize feedback for future improvements.
• Assist with light project coordination, including documentation and admin support.
• Maintain organized documents and folders for easy stakeholder access.
• Audit and update planning resources for accuracy and accessibility.
• Track data, contribute to reports, and support program performance with data management.
• Generate spec sheets and update digital content (graphics, articles, templates) in Adobe Experience Manager—no prior experience required.
• Maintain and update planning templates, FAQs, process docs, and internal knowledge articles for accuracy and consistency.

• Bachelor’s degree
• 1+ years of experience in administrative coordination, workplace programs, event planning, or operations support.
• Proven ability to stay organized and manage multiple projects, including maintaining records, calendars, and task lists.
• Strong communication skills, both written and verbal, with the ability to effectively interact with team members, vendors, and stakeholders.
• Demonstrated experience coordinating logistics for events or meetings, including vendor outreach and problem-solving during execution.
• Comfortable using Google Workspace (Docs, Sheets, Slides), Slack, and project or ticketing tools such as ServiceNow, Asana, or equivalent platforms.

• Experience with tracking budgets, conducting cost analyses, or supporting financial elements of programs or events.
• Understanding of remote and hybrid work environments, with experience in employee engagement or workplace experience programs.
• Familiarity with content management systems or tools used for internal knowledge sharing.
• Experience working with cross-functional teams and contributing to the delivery of employee experience or workplace initiatives.

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