Job Description

Location: Durham, NC

Compensation: $28/hr - $32/hr, depending on experience

Schedule: During peak season, this team operates on a 24/7 schedule to meet customer demand. Flexibility is key, and workweeks may exceed 40 hours

Overview:

Avenica is currently evaluating talent for a Pool Repair and Service Technician with a leading pool service provider in the Greater Charlotte, NC area. With over 30 years of industry experience, this company has built a trusted reputation for delivering full-service pool care—including maintenance, repairs, and retail solutions. This role offers the chance to contribute directly to the company's continued growth, while developing your career in a hands-on, customer-focused environment.

We're looking for candidates who are organized, team-oriented, and able to build strong relationships with customers and colleagues alike.

You Will Be Responsible for:

• Maintain residential customers pools and/or spas by providing weekly maintenance service which includes but is not limited to, brushing pool/spa walls, vacuuming, cleaning filter cartridges, chemical readings and dosing.
• Repair or Install replacement equipment and parts per manufacturers specifications to honor manufacturers warranties.
• Complete equipment preventive maintenance in accordance with established standards
• Troubleshoot, analyze and repair pool and/or spa equipment malfunctions in accordance with EPA established standards.
• Follow maintenance schedule to complete accurate and timely equipment maintenance and operating logs.
• Complete documentation, including but not limited to, timesheets, expense reports, service reports and purchase card logs.
• Conduct general tasks including, but not limited to, safety training, group meetings and maintaining tools and vehicle
• Requirement to work overtime during the week and/or weekends.
  

About You:

• You are excited about a work culture that’s big on relationships, dignity, flourishing, and winning.
• You know how to research and find answers and solutions to problems and don’t shy away from doing so.
• Creating order out of chaos, and finding a better way is just something you do. If you can automate it or improve it, you don’t hesitate to do it.
• You’re results-oriented and measure everything for yourself as much as you do it for the business.
• You’re competitive without compromising your values or integrity.

Requirements: 

• High school diploma, G.E.D. or equivalent required.
• A valid Driver’s License is required with clean driving record.
• A minimum of 2 years consistent work experience is field service / customer service role where you have worked independently.
• This role is also a strong match for individuals with transferable experience from HVAC, plumbing, appliance repair, marine systems, or facilities maintenance.
• This role involves physical tasks that are essential to job performance, including lifting, kneeling, bending, and standing for extended periods in an outdoor environment.
• Accountable, reliable and a courteous attitude towards our customers.
• Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals.
• Ability to write routine reports and correspondence.
• Prior experience / knowledge in a home service industry is a plus.
• Basic mathematical abilities in all units of measure. Read technical schematics as well as specification manuals.

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