Job Description

• Area of Interest: Behavioral Health Services
• FTE/Hours per pay period: 0.3
• Department: Warm Line Grant
• Shift: Mid-day shift - 10am to 4pm
• Job ID: 175748

Overview
The AbbeHealth Warm Line is seeking a Peer Support Specialist. If you are in recovery from serious mental illness and want to use that lived experience to help others, a Warm Line Peer Support Specialist position may be for you. This part-time position includes the option for remote work from home for qualified candidates, must live within Eastern Iowa.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
• Is aware of department compliance requirements for federally funded healthcare programs (eg. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or administrative staff.
• Purposefully conducts all aspects of the job in an ethical manner in support of the organization’s commitment to ethical behavior in all areas of personal and professional activity.
• Answering calls from adults who are struggling with mental health problems from across the state of Iowa using a laptop, headset, and software for answering and documenting calls
• Validating concerns and reflecting hope and resiliency to callers
• Referring callers to resources accessible from the caller’s home area
• Notifying supervisors of safety concerns
• Sharing your recovery story to provide hope and aid in callers’ recovery journeys
• Demonstrates a positive cooperative attitude, flexibility, and a willingness to change to meet department goals.
• Performs additional duties as may be assigned to ensure complete service to all customers.

Qualifications
Education
Must be at least 18 years old.
Qualifications/Experience
Job qualifications include personal, lived experience in recovery from serious mental illness and one year of providing mental health services. Successful completion of the 40-hour Peer Support course recognized by the Iowa Board of Certification or ability to complete within 6 months of hire. Demonstration of good judgement and ethical decision making, strong verbal and written communication, human services related documentation, use of technology such as computer/email/smart phone/common software, collaborative approach with other staff and agencies, and calm demeanor in crisis situations. Belief that people are resilient and that recovery is achievable is required.

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