Summary of Job Scope and Expectations:
The Operations Leader (OL) position is responsible for the successful operations of a single store, with accountability for:
• Ensuring Workability, Intensity & Integrity
• Upholding high Operations standards and being the best
• Achieving store financial targets
• Being a Team Builder & Trusted Leader: Managing and directing the work of store Associates
• Recruiting and hiring store Associates
• Training, coaching, developing, and disciplining store Associates
• Providing for the safety and security of Guests and Associates
• Building emotional connection with Guests through Food, Service & Ambiance
• Responding to Guest and Associate complaints and consulting with other company resources as necessary
• Ensuring the delivery of exceptional Guest experiences
• Promoting brand awareness
• Community Outreach
• The OM manages a successful store in fulfillment of the Panda 2020 vision. Essential functions: The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.
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