Job Description

Program Overview

About The Role

Operations Division Support. The GCC Theater Operations Division provides 24/7 operational oversight, support, and maintenance for all GCC-managed services residing on the Army’s unclassified and classified portions of the DODIN-A.

• Operations Center Support. Establish a management framework that ensures identification, ticketing, tracking, escalation, remediation, and reporting of issues and/or concerns impacting DoDIN-A warfighter operational capabilities from inception through closure IAW Operations Division SOPs.
• NETCOP Management. Maintain and evolve the RCC’s NETCOP to best depict the current service capabilities for all RCC managed DODIN-A terrain and services. Ensure the RCC NETCOP clearly depicts the status of all RCC-manage systems, networks, and capabilities (fully operational, degraded, and non-operational capabilities) and outlines current impact to services across the DoDIN-A as a whole.
• ASI Management. Coordinate, manage, track, and disclose all GCC, NETCOM, 7SC, Enterprise Services (A365, AVD, etc.), installation, and DISA ASIs that impact DoDIN-A warfighter operational capabilities to include all system maintenance and capability upgrades for DoDIN-A services, networks, and capabilities. Management of ASIs will be IAW GCC ASI SOP and DISA/IWOC ASI policies. Report any ASI that will impact critical systems and or services to Government leadership as outlined in Appendix C: ITIL Key Performance Standards.

Qualifications

Basic Qualifications:

• 9 years w/o BS/BA; 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; 10 years with no degree
• Certifications: DCWF Code 441 Advanced: Certified Cloud Security Professional (CCSP) or Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) Security or CompTIA SecurityX (formerly CASP+) or GIAC Certified Enterprise Defender (GCED) or GIAC Certified Incident Handler (GCIH) or GIAC Certified Intrusion Analyst (GCIA) or GIAC Cloud Security Essentials (GCLD) or GIAC Defensible Security Architecture (GDSA) or GIAC Foundational Cybersecurity Technologies (GFACT) or GIAC Security Essential
• U.S. Citizenship required
• Possess and maintain a Secret security clearance
• Excellent problem-solving and customer service skills

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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