Job Description

Typical Experience: 84+ months

***This is an onsite position.

The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware throughout DPS. This position also coordinates, organizes and plans activities within the region of responsibility for the other User Support Analysts assigned.

Functional:
Project Management - Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion.
Technical Knowledge Significant technical knowledge to serve as resource for other Analysts and Specialists.
Technical Solution Development - Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success.
Planning and Organizing Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions.
Technical Support Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions.
Consultancy Skills Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions.

Core:
Teamwork Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Customer Service Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Effective Communications Interprets and communicates information, ideas, and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience.
Organizational Awareness Demonstrates in-dep knowledge of enterprise, its opportunities and constraints. Fosters relationships for organizational success.
Professional Standards Adheres to DPS and IT standards, is punctual and uses time efficiently.

Required/Desired Skills

Skill Required /Desired Amount of Experience
Demonstrate strong knowledge of deploying and maintaining Windows 7 and 10 desktop environment.	Required	3	Years
Demonstrate strong knowledge supporting and training Office 365 users.	Required	3	Years
Demonstrate strong knowledge of supporting and troubleshooting desktop and mobile devices connections from switch to endpoint.	Required	3	Years
Demonstrate strong knowledge of installing, maintaining, and troubleshooting third party desktop applications.	Required	3	Years
Demonstrate working knowledge of Enterprise Active Directory Services (EADS)	Highly desired	3	Years

Questions

No. Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	All work must be completed on-site. Do you accept this requirement?
Question3	Please list candidate s email address.
Question4	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6	Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?
Question7	Candidates submitted above the rate of - will not be considered. Do you accept this requirement?
Question8	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question9	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?

Job Tags

Hourly pay, For contractors, Work at office,

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