Job Description

About Us:

Nestled between the spectacular White Mountains and the Lakes Region of New Hampshire, Cold Spring Resort is a true four-season destination, offering easy access to several ski resorts in the winter, vivid landscapes during the fall's prime leaf-peeping months, and a range of outdoor activities in the spring and summer. This is where good times are shared with friends and family.

Summary:

Ensures all suites, common areas, and linen inventories meet VSA standards. Responsible for safe-keeping of access keys, owner and guest information, linen, unit, guest and cleaning supply inventories, and reports needs as necessary. Inspects suites and common areas, providing feedback to Resort Manager. Responsible to meet company guest satisfaction goals.

Essential Functions:

• Condo Cleaning: Thoroughly clean guest condos, including kitchens (countertops, dishes, refrigerators, sinks), tile floors, bathrooms (sinks, showers, tubs, floors), and bedrooms (dusting, windows, vacuuming carpets and stairs).
• Inventory Management: Promptly request replacements for missing items in condos from dispatch.
• Outdoor Maintenance: Sweep entrances, shake door mats, wipe down and properly position patio furniture, and sweep patio areas.
• Staging: Ensure condos are ready for occupancy with curtains and amenities properly placed.
• Inspection: Check your work before leaving each condo, ensuring mirrors and sinks are spotless, carpets are debris-free, and the room smells fresh.
• Reporting: Immediately report maintenance issues or damage to furniture and any other concerns you cannot resolve.
• Energy Conservation: Turn off all lights and set A/C to appropriate vacant temperature upon completion of cleaning.
• Cart Maintenance: Keep your housekeeping cart clean and organized, removing garbage at the end of each shift.
• Team Collaboration: Work cooperatively with other team members to achieve department goals.
• Chemical Safety: Demonstrate proper use and knowledge of cleaning chemicals and equipment daily.
• Safety Practices: Follow all safety procedures and report any unsafe incidents or conditions to the supervisor.
• Guest Interaction: Provide professional and courteous customer service to all guests, ensuring their satisfaction with the cleanliness of their condo during midweek cleans or refresh services.
• Other Duties: Perform all other duties as assigned.

Benefits:

• Paid Time Off (PTO)

• Education/Experience: Previous cleaning experience and knowledge of cleaning chemicals.
• Skills: Good communication skills; ability to use and operate a vacuum cleaner, push a maid cart, and handle cleaning tools and chemicals. Must be able to read chemical labels and resort policies.

Physical Requirements:

Must be able to lift, pull, and/or push up to 40 lbs, and perform tasks that require standing, walking, crouching, stooping, kneeling, repetitive hand/wrist motions, reaching, bending, seeing, recognizing, distinguishing, conveying information, and conversing with staff and guests consistently.

Disclaimer:

Vacatia, Inc., and its subsidiaries and affiliates are equal opportunity employers. All hiring decisions are based solely on individual qualifications and the ability to perform the work. An application must be completed for each position applied for. Qualified and interested individuals may submit their application to Human Resources.

Fantasy Island Resort I reserves the right to modify this job description at any time without notice. This job description is intended to be all-inclusive as of the date prepared but may not include all duties, physical requirements, and skills required. The job description does not guarantee specific duties.

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