Job Description

"Avanciers is hiring a Helpdesk Analyst at Indianapolis, IN for one of our Fortune 500 clients. This is a Contract role with the client.

Title : Helpdesk Analyst

Location: Indianapolis, IN

Contract: 6 Month

Responsibilities:

Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service).
Requires the ability to listen, comprehend, and communicate with customers in conveying information.
Review employees' records, input information, and apply data entry to various modules located within PeopleSoft (Team Works) HCM and Financials modules and the Concur system for State Tavel employees.
Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.
Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests

Preferred Qualifications:

Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
Fundamental Knowledge of Accounting, Human Resources, and Payroll.
Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.

Job Tags

Contract work,

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HelpDesk Support Job at Avanciers, Indianapolis, IN

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