Job Description
Job Description:
A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service.
We are seeking an Events Assistant Manager to join our newly designed, state-of-the-art tasting room at Lewis Cellars. Under the direction of the Director of Hospitality, the Events Assistant Manager oversees all aspects of food service and events and supports the daily tasting room operations. Daily tasting room activities include positive customer interactions, meeting Wine Insider sign-up goals, staff training, and collaboration with other departments such as Hospitality, Marketing, Wine Society, and Production. You will collaborate with the Sales Manager on planning, organizing, and managing all events held at the winery, ensuring they meet our high standards and provide an unforgettable experience for our guests. This position requires a creative, detail-oriented, and customer-focused individual who thrives in a fast-paced, dynamic environment.
This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.
Job Description
- Collaborate with the Sales Manager on all aspects of event planning, from initial client contact through execution, post-event follow-up, and responding to inquiries
- Partner with the Sales Manager to develop and maintain event timelines, budgets, and schedules to ensure smooth event operations
- Provide support with all program outreach efforts
- Work with clients to understand their needs and expectations, offering customized event options tailored to their preferences
- Coordinate with vendors, catering teams, and suppliers to ensure all materials and services are in place
- Work in tandem with the winery’s management team and staff to ensure smooth daily operations and successful event execution
- Assist with training and mentoring event staff to uphold high standards of hospitality and service
- Oversee the Tasting Room Staff, including responsibility for timecards, scheduling, annual reviews, employee counseling, hiring, performance management, and ensuring employee safety
- Manage daily staff scheduling across all tasting room areas
- Enforce Tasting Room Standard Operating Procedures
- Address and resolve guest concerns or complaints with professionalism, sound judgment, and tact
- Foster and facilitate effective communication across all departments, including Hospitality, Marketing, Wine Society, Accounting, Production, and Housekeeping
Qualifications
- 2 years of hospitality sales and event management experience; wine industry experience preferred
- Minimum 1 year of supervisory or management experience
- Knowledge of opening a new outlet or service location is highly desirable
- Availability to work weekends, evenings, and holidays as needed
- Understanding of P&L, labor plans, etc.
- Bachelor’s degree or equivalent experience and prior experience developing, hiring, and building up a team
- Well-versed in POS Systems and must be able to perform technical calculations, assemble data in spreadsheets and charts/graphs, and manage budgets
- Proven success working with others and excellent communication skills
- Ability to relate to people at all levels; educate and serve as a mentor
- Level I Sommelier - or willingness to get a level I (with company sponsorship) or WSET Level 2
- Must possess a "big picture" perspective and able to establish direction, obtain commitment and execute appropriate management processes
Additional information
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
- Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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Job Tags
Holiday work, Full time, Local area, Remote job, Flexible hours, Shift work, Afternoon shift,