Job Description
Company Overview:
Razor One LLC is a dynamic and fast-growing company committed to delivering cutting-edge solutions and unparalleled service in Razor. With a strong focus on innovation, customer satisfaction, and operational excellence, we take pride in offering high-quality products and services that drive value for our clients.
At Razor One LLC, we prioritize efficiency, responsiveness, and professionalism, ensuring that every customer interaction reflects our commitment to excellence. As part of our continued expansion, we are seeking a Customer Service Specialist to strengthen our support operations, enhance the customer experience, and uphold the high standards that define our brand. This role presents an exciting opportunity to be part of a customer-centric team dedicated to fostering strong relationships, delivering solutions, and driving long-term success.
Job Description:
We are seeking for a Customer Service Specialist will serve as the primary point of contact for customers, ensuring their inquiries, concerns, and requests are handled promptly and professionally. This individual will play a critical role in fostering strong customer relationships, resolving issues efficiently, and providing personalized support. The ideal candidate is highly organized, solutions-oriented, and capable of delivering outstanding service in a fast-paced environment.
This role requires exceptional communication skills, problem-solving abilities, and a proactive approach to customer engagement. The successful candidate will work closely with cross-functional teams, including sales, operations, and technical support, to ensure a seamless customer experience.
Key Responsibilities:
Customer Interaction & Support:
Act as the primary liaison between the company and customers via phone, email, and live chat.
Provide prompt, professional, and courteous responses to inquiries related to products, services, billing, and troubleshooting.
Address and resolve customer concerns efficiently while maintaining a positive and empathetic approach.
Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service provided.
Issue Resolution & Process Improvement:
Identify customer pain points and escalate complex issues to the appropriate department when necessary.
Work closely with internal teams to streamline processes and improve the overall customer experience.
Document customer feedback and collaborate with management to develop service enhancements and best practices.
Data Management & Reporting:
Maintain accurate records of customer interactions, transactions, and resolutions in the company's CRM system.
Analyze customer service trends and provide data-driven insights to improve operational efficiency.
Assist in creating training materials and documentation to enhance service delivery.
Product Knowledge & Customer Education:
Develop in-depth knowledge of company products, services, policies, and procedures.
Educate customers on available features, upgrades, and solutions that best meet their needs.
Stay updated on industry trends and emerging technologies that could enhance the customer experience.
Qualifications & Requirements:
Bachelor's degree in Business Administration, Communications, Customer Relations, or a related field (preferred) or equivalent experience.
Minimum of 2+ years of experience in customer service, client support, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Demonstrated ability to resolve conflicts professionally and maintain a customer-first approach.
Excellent time management, organizational skills, and attention to detail.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and other customer support tools.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications:
Experience in [insert industry-specific experience, if applicable].
Familiarity with helpdesk software, live chat platforms, and AI-driven customer service tools.
Bilingual proficiency is a plus but not required.
Compensation & Benefits:
Competitive salary based on experience and qualifications.
Comprehensive health benefits package, including medical, dental, and vision coverage.
401(k) retirement plan with company matching contributions.
Remote work flexibility with adaptable scheduling options.
Paid time off (PTO), sick leave, and company-recognized holidays.
Opportunities for professional growth, including training programs, mentorship, and career advancement.
Employment Type: Part-Time
Salary: $ 30.00 Per Hour
Job Tags
Hourly pay, Part time, Remote work,