Bellmen/Shuttle Driver Job at Marriott Phoenix Airport, Phoenix, AZ

TnBjZEQwN21mMFo5dXRJWW42YlMwRFJ4WkE9PQ==
  • Marriott Phoenix Airport
  • Phoenix, AZ

Job Description

POSITION SUMMARY: Work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. The Bellman is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position are crucial to the success of a hotel as they convey a critical message to the guests about the property's commitment to service.

POSITION RESPONSIBILITIES/DUTIES:

  • Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
  • Recognize all returning and VIP guests, and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
  • Make deliveries to guest rooms as instructed.
  • Store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
  • Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
  • Offer assistance to all guests and provide them with the information requested and directions, escorting the guests whenever possible.
  • Shuttle guests from the Airport to the Hotel and vice versa


ADDITIONAL DUTIES:

  • Assist in loading and unloading baggage from guest vehicles and storing luggage.
  • Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
  • Responsible for scooter and wheelchair rentals.
  • Responsible for guest mail.
  • Responsible for laundry services.
  • Keep an accurate record of bell desk activities.
  • Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

Job Tags

Full time,

Similar Jobs

Gpac

Construction Superintendent Job at Gpac

 ...identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries... 

Nautical Ventures

Rigger Technician Job at Nautical Ventures

The Rigger Service Technician is a skilled and essential member of our team responsible for rigging and maintaining various types of boats and watercraft. This role plays a vital part in ensuring the safety and performance of boats for our customers. Responsibilities:...

Amazon

Senior UX Designer Job at Amazon

 ...growth and development of streamer based communities. A Senior Designer is expected to lead design at a program level, work with senior...  ...effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business... 

City Wide Facility Solutions

B2B Sales Executive - CBS Division Job at City Wide Facility Solutions

 ...needs, our team and bonus structure is waiting for you! Objective : As a Sales Executive in our Commercial Building Solutions (CBS) Division, you hunt for new clients that are in need of the 20+ services that we offer. Once you've closed the sale, you will manage... 

CRH

Quarry Maintenance - Mulberry, Ga Job at CRH

 ...Verify Participant. This is a skilled positioninvolving maintenance and operation of company conveyor and crushing equipment. Quarry Experience needed. Essential Duties and Responsibilities Thorough mechanical knowledge of crusher and related equipment....