Job Description

Job Description

The Alarm Monitoring Center protects the firm's employees, customers, and assets throughout North America. The AMC is responsible for monitoring, researching, reviewing, and analyzing alarms and video, to ensure compliance with standard operating procedures in a timely manner. The AMC act as the communication and situational awareness hub for the firm, operating 24x7x365. The AMC interacts directly with employees at retail branches and corporate locations acting as the primary intake for security related incidents. These cases are disseminated to other security professionals for further guidance. 

As an Alarm Monitoring Center Specialist in the Alarm Monitoring Center, you will play a critical role in maintaining a secure environment and ensuring prompt responses to potential security threats. You will continuously monitor alarm systems and surveillance equipment for any unusual activity or security breaches, coordinating with security personnel and emergency services as needed. This position requires an elevated level of vigilance, quick decision-making, and effective communication to respond to potential security threats promptly and efficiently.

Job Responsibilities:

• Respond promptly to alarm signals and assess situations to determine the appropriate course of action to ensure the protection of the firm’s employees, customers, and assets.
• Document and accurately report all identified faults in security systems, placing appropriate service with our vendors and escalating where necessary 
• Provide quality customer service on all phone calls, while resolving issues or escalating to the appropriate resource.
• Maintain clear and effective communication with security teams, management, and external emergency services.
• Coordinate with on-site security personnel and emergency services to address security incidents.
• Document and accurately report all alarm activations and incidents, including the actions taken and outcomes.
• Provide detailed information and updates during security incidents to ensure a coordinated response.
• Ensure any false or problematic incidents are promptly reported to the necessary department for corrective action and resolution, maintaining accurate records of all incidents.
• Conduct critical alarm testing, taking ownership of any faults identified and managing them through to completion to ensure system reliability.
• Ensure all SOPs are followed correctly, maintaining compliance with established protocols and procedures.
• Liaise with all security staff and local site security teams across the estate on all security incidents, ensuring effective communication and coordination in response to security events.

Required qualifications, capabilities, and skills:

• Proficient computer skills, with the ability to efficiently navigate multiple computer systems and applications and utilize search tools to locate information.
• Demonstrated ability to quickly learn and adapt to new applications and technologies.
• Ability to effectively communicate and listen on the phone while multitasking and performing other duties.
• Exceptional customer service skills, with a focus on providing a positive experience for all stakeholders.
• Ability to work independently, demonstrating initiative and self-motivation.
• Typing proficiency of at least forty words per minute.
• Strong command of the English language, with excellent speaking, reading, and writing skills.
• Consistent and reliable attendance, demonstrating a strong work ethic.
• Flexibility to work weekends or other shifts as required by the role.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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